Privacy Policy

Who we are

SurelyWork (“we”, “us”) operates a white-glove creative staffing platform that connects clients with vetted creative talent. We act as a facilitator between freelancers and clients — not as the employer, agent, or counterparty to any engagement between them.

What we collect

When you submit an application through a SurelyWork project link, we collect:

• Your name and contact information (email, phone)
• Your location, primary role, and the rate ranges you've shared
• A short bio and portfolio links you provide
• The IP address your submission was sent from (used only to prevent abuse)

We do not collect government-issued identifiers, payment information, or sensitive personal data through the application form.

How we use it

We use the information you submit to:

• Evaluate whether you're a fit for the project you applied to
• Store your profile in our curated creative database for consideration on future projects
• Contact you directly about matching opportunities

We do not sell your information. We do not share it with third parties other than as described below.

Who can see your info

Your submission is visible only to SurelyWork curators and the client whose project you've applied to — and only if we shortlist you for that engagement. Your profile becomes part of our internal database, which is used for matching across projects. Contact details are never published publicly without your explicit permission.

Our role

SurelyWork is a facilitator between freelancers and clients. Any engagement, contract, payment, or dispute between a freelancer and a client is a matter between those two parties. SurelyWork does not employ freelancers, does not withhold taxes on their behalf, and is not party to any work agreement.

Your rights

You can request a copy of your data, correction of inaccuracies, or removal of your profile from our database at any time by contacting us at hello@surelywork.com. We'll honor deletion requests within a reasonable timeframe, subject to any legal obligations we may have to retain certain records.

SMS messages & mobile data

If you opt in to receive SMS notifications from SurelyWork (via the consent checkbox in your profile), the following applies:

• Non-sharing of mobile numbers. We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your mobile number is used solely to send SMS messages related to your SurelyWork account (project briefs, curator outreach, shortlist updates, deadline reminders).
• Message frequency. Typically 1–3 messages per month, depending on your activity and the number of briefs matching your profile.
• Message and data rates may apply. Your carrier's standard rates may apply to messages you receive. You are responsible for any such charges.
• HELP / STOP. Reply HELP to any SurelyWork SMS for assistance. Reply STOP to opt out of all further SMS messages. You can also uncheck the consent box in your profile at any time. See our SMS Terms for full details.
• Subprocessor. SurelyWork uses Twilio (twilio.com) to deliver SMS messages. Twilio processes mobile numbers solely on our behalf and under our instructions.

Security

We store your data on encrypted, access-controlled infrastructure and restrict access to authorized SurelyWork personnel. We take reasonable measures to protect your data but cannot guarantee the security of any transmission over the internet.

Contact

Questions about this policy? Email us at hello@surelywork.com.